FAQ
Clear answers about starting an enquiry, confidentiality, turnaround and what happens next. If your question is not here, contact us directly.
Use the confidential contact form or call our Glasgow office directly. You do not need to provide every detail at first. A named investigator will arrange a discreet conversation to understand the objectives, agree scope and outline the lawful approach before any work begins.
A brief description of the matter, the outcome you need, any relevant names, dates or locations, and the best way to reach you. Avoid sending sensitive documents until we have confirmed a secure channel.
Every instruction is assigned a lead investigator based in Glasgow who remains your single point of contact. Where the work requires overseas coverage, that lead coordinates vetted field operatives and analysts directly.
Confidentiality is central to the practice. We use encrypted communication where appropriate, restrict case details to those directly involved and never disclose an instruction to third parties without consent. For more detail, see our Privacy Policy.
No. We do not create a permanent record of an initial exploratory conversation without your explicit consent. You decide when to proceed and what information is retained.
Turnaround depends on complexity, jurisdiction and the sources required. A straightforward verification may take a few days; complex multi-jurisdictional work can take several weeks. We provide an estimated timeline during scoping.
We aim to respond within one business day. The next step is a confidential call or secure exchange to confirm whether we can assist, how the work would be conducted, the likely cost and the reporting format.
Yes. While the firm is led from Glasgow, we operate through a vetted network of investigators across Europe, North America, the Middle East and Asia-Pacific. All work is planned with local legal and regulatory constraints in mind.
All investigations are conducted within the law of the relevant jurisdiction. We do not use unlawful interception, hacking or harassment. Where evidence may be used in court, we plan collection to support admissibility.
We price by instruction rather than by package. After scoping, you receive a clear estimate covering investigator time, travel, database access and reporting. There are no hidden subscription fees.